SERVICE

The secret to a successful partnership is that our work really starts when the installation is complete. We are with you every step of the way to make sure you maximise the benefits of owning a PFM system.

We provide full maintenance support for our systems, including preventative on-site service visits. The provision of consistently accurate data from every counting device is subject to a daily check by our Data Management Team. Our Service Department offers Global coverage through our network of partners and agents. We are constantly monitoring the quality of your data to detect, diagnose and prevent data loss.

Remote Optimisation

We have introduced Remote System Audits to ensure that every system detector is guaranteed to be accurate, not only on day one, but throughout the life of the system. To ensure a completely transparent relationship with our customers, we will provide the validation videos to our customers, once the audits are complete. 

System Management

·         All data transferred on behalf of our customers is encrypted

·         PFM offers cabled or wireless systems to suit any installation circumstances. 

·         Flexibility is paramount. 

USP’s:

·         Dedicated Account Manager for every customer

·         +/- 2% inaccuracy

·         Annual Preventative Maintenance visit 

·         Remote System Audit 

·         Choice of support contracts to suit individual customer requirements 

·         Custom-made SLA

·         24/7 support (automated system monitoring)

·         24/7 we keep an eye on your system via email and text alerts