PFM can identify the most complex passenger flows, crowds patterns, routing and logistic bottlenecks quickly. This is valuable data can be used to improve services and timetables.
"A small change in a schedule can make a huge difference for customer experience and logistics"
General services, like staffing, can therefore be better suited to these crowds patterns. This will not only improve service but also safety.
“The factor CEH (Crowd Employee Hour) is a basic factor to adjust staffing”
PFM visitor data ensures that organisations can prepare for emergencies better and are able to minimise the consequences.
“Not only do we know just how crowded stations are, we are also able to predict the flow better by using historical footfall data”