We have installed in excess of 40,000 footfall systems worldwide and we are extremely proud of our long track record. Our success guarantees our continuity, which means that all clients can rely on full and attentive after-sales service.
PFM Footfall Intelligence is category leader for quality management, data accuracy and reliability. We have been ISO 9001-certified since 1995 and have achieved Safe Contractor status continuously over the same period. PFM aims to reach 100% (+/- 2%) accuracy, on a consistent basis, for all time periods and visitor density levels in all weather and lighting conditions throughout the year.
The provision of consistently accurate data from every counting device is subject to a daily check by our Data Management Team. This allows us to identify potential data issues in advance and respond quickly in order to maintain the integrity of the reported data.
PFM Footfall Intelligence provides full maintenance support for its systems that includes preventative on-site service visits. In our experience, it is essential to properly maintain a footfall system in order to ensure its operational efficiency and the validity of the data supplied.
Our Service Department offers Global coverage through our network of partners and agents. Our staff have considerable experience working in the retail environment and are on call around the clock to solve hardware and software problems on-site.
We are constantly monitoring the quality of your data to detect, diagnose and prevent data loss. We take responsibility for the end to end process, from the start of a project right through to the day-to-day support of your fully operational PFM system. At PFM Footfall Intelligence, the secret to a successful partnership with our clients is that the work really starts when the installation is complete. We will be with you every step of the way to ensure that you maximise the benefit of owning a PFM system, and that the system provides consistently accurate data.
As part of our continually evolving support package, we have introduced Remote System Audits to ensure that every system detector is guaranteed to be accurate, not only on day one, but throughout the life of the system. To ensure a completely transparent relationship with our customers, we will provide the validation videos to our customers, once the audits are complete.
- All data transferred on behalf of our customers is encrypted.
- PFM offers cabled or wireless systems to suit any installation circumstances.
- Flexibility is paramount. Whatever your needs as far as equipment and support is concerned, PFM will have a solution for you.
1. Dedicated Account Manager for every customer
2. +/- 2% inaccuracy
3. Annual Preventative Maintenance visit
4. Remote System Audit
5. Choice of support contracts to suit individual customer requirements
6. Custom-made SLA
7. 24/7 support (automated system monitoring)
8. 24/7 we keep an eye on your system via email and text alerts