Lush customer experience.
Retail
Retail
Visitor patterns
Visitor patterns
Enhancing conversions
Enhancing conversions
The challenge
Lush's global expansion in Europe brought forth a need: to maintain their signature customer experience, harmoniously, across borders.
Their vision was clear - leverage data-driven insights to understand visitor patterns, enhance conversion, and plan staff meticulously.
Our approach
We introduced a holistic people counting system to Lush.
Real-time visitor data
Offer real-time visitor data
Real-time visitor data
Offer real-time visitor data
Staff planning
Analyse peak hours for proactive staff allocation.
Staff planning
Analyse peak hours for proactive staff allocation.
Consistent experience
Ensure the Lush experience remains consistently delightful.
Consistent experience
Ensure the Lush experience remains consistently delightful.
Lush
Lush aims to deliver a unique and tailored customer experience. Our task? Provide real-time footfall insights to achieve this commitment, consistently.
Lush aims to deliver a unique and tailored customer experience. Our task? Provide real-time footfall insights to achieve this commitment, consistently.
200+
stores empowered
Lush
Lush aims to deliver a unique and tailored customer experience. Our task? Provide real-time footfall insights to achieve this commitment, consistently.
200+
stores empowered
Lush customer experience.
Lush customer experience.
Retail
Retail
Retail
Retail
Visitor patterns
Visitor patterns
Visitor patterns
Visitor patterns
Enhancing conversions
Enhancing conversions
Enhancing conversions
Enhancing conversions
Lush's global expansion in Europe brought forth a need: to maintain their signature customer experience, harmoniously, across borders.
Their vision was clear - leverage data-driven insights to understand visitor patterns, enhance conversion, and plan staff meticulously.
Our approach
We introduced a holistic people counting system to Lush.
Real-time visitor data
Real-time visitor data
Real-time visitor data
Real-time visitor data
Staff planning
Staff planning
Staff planning
Staff planning
Consistent experience
Consistent experience
Consistent experience
Consistent experience
"At Lush, customer experience is our main focus. We always offer a personal and tailor-made experience. The PFM people counting systems provide us insight into the number of visitors, allowing us to understand peak times and ensure the best customer experience."
Margreet van Schaijck
Brand Manager, Lush Netherlands & Belgium
"At Lush, customer experience is our main focus. We always offer a personal and tailor-made experience. The PFM people counting systems provide us insight into the number of visitors, allowing us to understand peak times and ensure the best customer experience."
Margreet van Schaijck
Brand Manager, Lush Netherlands & Belgium
"At Lush, customer experience is our main focus. We always offer a personal and tailor-made experience. The PFM people counting systems provide us insight into the number of visitors, allowing us to understand peak times and ensure the best customer experience."
Margreet van Schaijck
Brand Manager, Lush Netherlands & Belgium
"At Lush, customer experience is our main focus. We always offer a personal and tailor-made experience. The PFM people counting systems provide us insight into the number of visitors, allowing us to understand peak times and ensure the best customer experience."
Margreet van Schaijck
Brand Manager, Lush Netherlands & Belgium
200+
200+
stores empowered
stores empowered
The result
Our tailored solutions transformed Lush's European strategy.
By leveraging real-time data, they've elevated their customer experience, ensured optimal staff allocation during peak hours, and made smarter decisions for the future, enhancing both brand value and customer satisfaction.
200+
stores empowered
200+
stores empowered
The result
Our tailored solutions transformed Lush's European strategy.
By leveraging real-time data, they've elevated their customer experience, ensured optimal staff allocation during peak hours, and made smarter decisions for the future, enhancing both brand value and customer satisfaction.
200+
stores empowered
More about Lush
Lush Fresh Handmade Cosmetics stands out with over 900 stores in around 50 countries. Since 2001, they've made a mark in the Netherlands with their ethically-sourced, fresh and organic cosmetic products. Their commitment to sustainability and community is evident in their endeavours like palm oil-free products and 100% recycled packaging.
More about Lush
Lush Fresh Handmade Cosmetics stands out with over 900 stores in around 50 countries. Since 2001, they've made a mark in the Netherlands with their ethically-sourced, fresh and organic cosmetic products. Their commitment to sustainability and community is evident in their endeavours like palm oil-free products and 100% recycled packaging.
More about Lush
Lush Fresh Handmade Cosmetics stands out with over 900 stores in around 50 countries. Since 2001, they've made a mark in the Netherlands with their ethically-sourced, fresh and organic cosmetic products. Their commitment to sustainability and community is evident in their endeavours like palm oil-free products and 100% recycled packaging.
More about Lush
Lush Fresh Handmade Cosmetics stands out with over 900 stores in around 50 countries. Since 2001, they've made a mark in the Netherlands with their ethically-sourced, fresh and organic cosmetic products. Their commitment to sustainability and community is evident in their endeavours like palm oil-free products and 100% recycled packaging.