Introducing Wetherby Whaler's contactless drive-thru: An innovative response to COVID-19
QSR
QSR
Drive-thru optimisation
Drive-thru optimisation
The challenge
Wetherby Whaler faced the challenge of adapting to the growing demand for convenient, quality dining.
Their goal was to efficiently utilise their existing space to offer premium fish and chips through a drive-thru model, focusing on swift service without compromising on quality.
Our approach
Our approach combined technological innovation with a focus on operational efficiency and staff training.
Customised technology Implementation
Integrated best-in-class HD sound systems for precise order accuracy and service speed.
Customised technology Implementation
Integrated best-in-class HD sound systems for precise order accuracy and service speed.
Customised technology Implementation
Integrated best-in-class HD sound systems for precise order accuracy and service speed.
Customised technology Implementation
Integrated best-in-class HD sound systems for precise order accuracy and service speed.
Comprehensive staff training and support
Provided in-depth training for staff, supplemented with continuous support and refresher courses to ensure smooth operation.
Comprehensive staff training and support
Provided in-depth training for staff, supplemented with continuous support and refresher courses to ensure smooth operation.
Wetherby Whaler
Explore how Wetherby Whaler, a traditional fish and chip establishment, successfully navigated the challenges of the COVID-19 pandemic by launching a contactless drive-thru service, enhancing customer experience while ensuring safety.
Explore how Wetherby Whaler, a traditional fish and chip establishment, successfully navigated the challenges of the COVID-19 pandemic by launching a contactless drive-thru service, enhancing customer experience while ensuring safety.
50%+
of overall turnover attributed to the new drive-thru service
Wetherby Whaler
Explore how Wetherby Whaler, a traditional fish and chip establishment, successfully navigated the challenges of the COVID-19 pandemic by launching a contactless drive-thru service, enhancing customer experience while ensuring safety.
50%+
of overall turnover attributed to the new drive-thru service
Introducing Wetherby Whaler's contactless drive-thru: An innovative response to COVID-19
Introducing Wetherby Whaler's contactless drive-thru: An innovative response to COVID-19
QSR
QSR
QSR
QSR
Drive-thru optimisation
Drive-thru optimisation
Drive-thru optimisation
Drive-thru optimisation
Wetherby Whaler faced the challenge of adapting to the growing demand for convenient, quality dining.
Their goal was to efficiently utilise their existing space to offer premium fish and chips through a drive-thru model, focusing on swift service without compromising on quality.
Our approach
Our approach combined technological innovation with a focus on operational efficiency and staff training.
Customised technology Implementation
Customised technology Implementation
Customised technology Implementation
Customised technology Implementation
Customised technology Implementation
Customised technology Implementation
Customised technology Implementation
Customised technology Implementation
Comprehensive staff training and support
Comprehensive staff training and support
Comprehensive staff training and support
Comprehensive staff training and support
50%+
50%+
of overall turnover attributed to the new drive-thru service
of overall turnover attributed to the new drive-thru service
The result
Operational efficiency and optimised drive-thru performance.
The implementation of PFM’s equipment and management software has not only streamlined Wetherby Whaler’s drive-thru service but also provided valuable insights into staff performance and operational efficiency, significantly contributing to the business’s growth and success.
50%+
of overall turnover attributed to the new drive-thru service
50%+
of overall turnover attributed to the new drive-thru service
The result
Operational efficiency and optimised drive-thru performance.
The implementation of PFM’s equipment and management software has not only streamlined Wetherby Whaler’s drive-thru service but also provided valuable insights into staff performance and operational efficiency, significantly contributing to the business’s growth and success.
50%+
of overall turnover attributed to the new drive-thru service
More about Wetherby Whaler
Wetherby Whaler, a family-owned business established in 1969, is renowned for merging classic fish and chips with unique dining experiences. Their latest venture, The Empire in Outwood, Wakefield, epitomises this blend, offering a cinema-themed restaurant and live music venue.
More about Wetherby Whaler
Wetherby Whaler, a family-owned business established in 1969, is renowned for merging classic fish and chips with unique dining experiences. Their latest venture, The Empire in Outwood, Wakefield, epitomises this blend, offering a cinema-themed restaurant and live music venue.
More about Wetherby Whaler
Wetherby Whaler, a family-owned business established in 1969, is renowned for merging classic fish and chips with unique dining experiences. Their latest venture, The Empire in Outwood, Wakefield, epitomises this blend, offering a cinema-themed restaurant and live music venue.
More about Wetherby Whaler
Wetherby Whaler, a family-owned business established in 1969, is renowned for merging classic fish and chips with unique dining experiences. Their latest venture, The Empire in Outwood, Wakefield, epitomises this blend, offering a cinema-themed restaurant and live music venue.