Staff stories

Business Process and Governance Lead
Zara Malik
Making waves at PFM since May 2016
What’s your day-to-day all about, at PFM?
At PFM, I am responsible for overseeing the efficient and seamless operation of the business on a global scale. My role involves implementing, reviewing, and maintaining business processes to ensure they are effective, sustainable, and aligned with the company’s strategic goals. I focus on upholding high standards of quality and safety across all areas of the organisation, ensuring we remain compliant with current governance standards both regionally and globally. By driving operational excellence and continuous improvement, I support the business in achieving its objectives while fostering a culture of accountability and innovation.
What makes PFM a great place to work in your book?
Being a part of PFM is truly like being a part of a family, the days are never short of laughter, and genuinely we have a lovely working environment. It is rare in any business to say that all Directors are approachable and personable, but at PFM, our Directors truly engage with the teams, and it is evident you are not just a number in the business.
Extra: fun quote/ learning / other topic to share/ About me:
My career at PFM has brought me a wealth of knowledge and experience in planning and organising which doesn’t come to a stop when I leave the office. Amongst my friends and family I’m the dedicated project manager for arranging events and holidays.
My passion lies with travelling as much as I can. Of course, for all my colleagues that know me will know the place that always comes in at number 1 is Dubai (the aim is for PFM to open an office in the UAE and send me over there) But I always like to travel to new countries, experiencing and embracing the culture and hopefully seeing some history along the way.
I’m also kept busy with two fur babies (a cat and dog) which I sometimes bring into the office when I have childcare issues.
Staff stories


Business Process and Governance Lead
Zara Malik
Making waves at PFM since May 2016
What’s your day-to-day all about, at PFM?
At PFM, I am responsible for overseeing the efficient and seamless operation of the business on a global scale. My role involves implementing, reviewing, and maintaining business processes to ensure they are effective, sustainable, and aligned with the company’s strategic goals. I focus on upholding high standards of quality and safety across all areas of the organisation, ensuring we remain compliant with current governance standards both regionally and globally. By driving operational excellence and continuous improvement, I support the business in achieving its objectives while fostering a culture of accountability and innovation.
What makes PFM a great place to work in your book?
Being a part of PFM is truly like being a part of a family, the days are never short of laughter, and genuinely we have a lovely working environment. It is rare in any business to say that all Directors are approachable and personable, but at PFM, our Directors truly engage with the teams, and it is evident you are not just a number in the business.
Extra: fun quote/ learning / other topic to share/ About me:
My career at PFM has brought me a wealth of knowledge and experience in planning and organising which doesn’t come to a stop when I leave the office. Amongst my friends and family I’m the dedicated project manager for arranging events and holidays.
My passion lies with travelling as much as I can. Of course, for all my colleagues that know me will know the place that always comes in at number 1 is Dubai (the aim is for PFM to open an office in the UAE and send me over there) But I always like to travel to new countries, experiencing and embracing the culture and hopefully seeing some history along the way.
I’m also kept busy with two fur babies (a cat and dog) which I sometimes bring into the office when I have childcare issues.